Tera

Ban Policy

1. HACKING

Definition:
Usage of third party software, any forms of Hack tools in altering the Game which may/may not lead to an unfair advantage in game play over other players.

In Addition:
1. Gaining benefits from hacker is also considered abusing hacks. Players are warned not to party with any hacker, 
or if they find any hacker within their party, report them and leave the party.

2. Players or characters who intentionally aid a hacker or found receiving any form of assistance, 
aids or benefits from hackers intentionally will be given the same penalty as hacking.

Offences under hacking include:
-Usage of third party software
-Usage of any form of Hack Tools
-Gaining benefit from hacker
-Assisting hacker

Permanent Ban.

All GM and Tera Sea Staffs decisions are final in the game.
No refunds will be made for any PCash, Tera Cash or items left within.
Appeals will not be entertained.
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2. MISCONDUCT

Definition:
Misconduct is used generally for any unpleasant behavior that is shown to irritate another person with certain intention.

Offences under misconduct include:
• Cursing/Swearing
• Threatening
• Harassment
• Sexual Harassment
• Text Flooding
• Invite flood
• Camping Low Level players
• Racism/Anti-religion involvement

1st Offence
3days in-game ban
Players will not be able to access the offending Tera game account in any way during the ban period.

2nd and subsequence offences if applicable
14-60 days in-game ban
Players will not be able to access the offending Tera game account in any way during the ban period.

 

Note: If the case is serious, the ban will be directly permanent and will not be considered 1st offence.


All GM and Tera Sea Staffs decisions are final in the game.
No refunds will be made for any PCash, Tera Cash or items left within.
Appeals will not be entertained.

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3. MONETARY TRADING

Description:
It has come to our attention that the buying and selling of Cash Items and Game Items is taking place in Tera. 
Please kindly note that sale of Cash/Game Items for legal tender is strictly illegal as the ownership of all items and materials belongs to Playwith. 

In addition, such illegal activities are not desirable in Tera. as sellers and buyers will be solely responsible for their actions. 
There is no mechanism to ensure the exchange is fair and will be carried out entirely.

Offences under Monetary Trading include:
-Buy/Sell of Game item with/for monetary
-Buy/Sell of Game currency with/for monetary
-Buy/Sell of TCash with/for Silvers
-Buy/Sell of Game Account

Permanent Ban.

All GM and Tera Sea Staffs decisions are final in the game.
No refunds will be made for any PCash, Tera Cash or items left within.
Appeals will not be entertained.
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4. ADVERTISING

Definition:
Any attempt to distribute/promote third-party software (hack tools), 
Real money trading or phishing sites and/or any means to increase the publicity of any third-party websites to other players for gains, commercial or otherwise.

Offences under advertising include:
-Any attempt to distribute third party software
-Any attempt to promote RMT / Phishing Sites
-Any attempt to increase publicity of third party website
-Any attempt to distribute third-party software and/or any means to increase the publicity of any third-party websites to other players for gains, commercial or otherwise.

1st Offence:
30-90 days in-game ban
Players will not be able to access the offending Tera game account in any way during the ban period.

2nd Offence:
Permanent Ban
Player will not be able to retrieve any items from the permanent banned game account.

All GM and Tera Sea Staffs decisions are final in the game.
No refunds will be made for any PCash, Tera Cash or items left within.
Appeals will not be entertained.

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5. FALSE REPORT

Offences under False Report include:
Any report claiming to be scammed, hacked by hacker and found nothing suspicious including item disappearing report.

If GM and Tera SEA staffs were checking and found that the report is untrue, users who report the untrue issue will be punished following below measurement,

1st Offence
7-30 days in-game ban
Players will not be able to access the offending Tera game account in any way during the ban period.

2nd and subsequence offences if applicable
Permanent Ban
Repeat offenders will face Permanent Ban of the offending Tera account regardless of any previous account reactivations.

All GM and Tera Sea Staffs decisions are final in the game.

No refunds will be made for any PCash, Tera Cash or items left within.
Account sharing is not encouraged and owners of the game account will have to be fully responsible for any actions done with the game account.
Appeals will not be entertained

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Virtual Goods and Virtual Money

1.  Our Services may include fictional currencies such as PCash, Tera Cash, and Silver ("Virtual Money") and virtual items or services for use with our Services ("Virtual Goods"). You can buy Virtual Money from us for real money if you are a legal adult in your country of residence. If you are a legal adult in your country of residence, you may also be able to buy Virtual Goods for real money and/or other credits. You agree that you will only purchase Virtual Money and/or Virtual Goods from us or a third party store used by us, and not from any third party. We reserve the right to charge fees for the right to access or use Virtual Money or Virtual Goods, and we revise the perceived value or pricing for any Virtual Money or Virtual Goods. We may also decide to distribute Virtual Money or Virtual Goods without charge, in our sole discretion.

 

2. You do not own Virtual Goods or Virtual Money but instead you purchase a limited personal revocable license to use Virtual Goods or Virtual Money exclusively within the Services - any balance of Virtual Goods or Virtual Money does not reflect any cash or stored value. You have no other rights, title or ownership with respect to Virtual Money or Virtual Goods. YOU ACKNOWLEDGE AND AGREE THAT VIRTUAL MONEY OR VURTUAL GOODS HAVE NO CASH VALUE AND CAN NEVER BE EXCHANGED FOR REAL MONEY, GOODS OR SERVICES FROM US OR ANYONE ELSE.

 

3.  You agree that all sales of Virtual Money and Virtual Goods are final and that we will not refund any transaction once it has been made. A license to use Virtual Goods or Virtual Money is granted immediately when your purchase is complete. The performance of our Services begins

and completes promptly, and therefore your right of withdrawal is lost at this point.

4.  We reserve the right to control, regulate, change or remove any Virtual Money or Virtual Goods in our sole discretion and without any liability to you.

 

5.  We prohibit and do not recognize any purported transfers of Virtual Money or Virtual Goods effectuated outside of our Services, or the purported sale, gift or trade in the “real world” of anything that appears or originates in our Services, unless expressly authorized by us. Any such transfer or attempted transfer is prohibited and void, and may subject your account to termination.

 

Refunding

       Any and all items purchased using in-game/Website currency may not be returned or refunded, if the transaction was completed successfully. For more information, you can refer to our about refund policy article 3.

 

· On the other hand, cash transactions may be considered for a refund provided that the following criteria are met:

1.    Transaction was made less than 7 days ago

2.    Items acquired from the transaction were not used or claimed in your merged inventory

3.    An available purchase receipt complete with Transaction Invoice ID